Terms & Conditions

All orders must be paid for in full before they are processed beyond the design stage.

If you plan on picking up your order or prefer to pay in cash, please be prepared to wait while your order is being processed.

For custom orders, a design consultation and deposit are required. This helps us better understand your needs and ensures a commitment to the project.

Even if you are not in a hurry, we request that you provide us with a deadline. This helps us prioritize orders and plan our workflow effectively.

We process orders based on priority, followed by the set deadlines, and then by the order in which they were received.

Ready-to-order designs are processed first due to their simplicity, which allows us to streamline the process.

Truly custom designs, which involve more intricate graphic work and fewer pre-made resources, may take longer to complete. The time required depends on the level of detail and the workload we are managing.

It's essential to recognize that you are not our only customer, and we appreciate your understanding. We strive to be considerate of your time and ask that you reciprocate this consideration.

If you require a project to be completed on the same day you contact us, we offer a rush fee option. This enables us to allocate additional resources to meet your urgent needs.

We aim to process and ship orders as quickly as possible. Standard shipping times may vary depending on your location, but we will provide you with an estimated delivery date when you place your order.

Please ensure that your shipping address is accurate and up to date to prevent any delays. We are not responsible for any issues arising from incorrect shipping information.

In the unlikely event that your order is delayed due to unforeseen circumstances, we will do our best to keep you informed and work towards a satisfactory resolution.

If you receive a damaged or incorrect product, please contact us within 14 days of receiving your order. We will provide instructions on how to return the item, and we will either replace it or issue a refund, depending on your preference.

We do not accept returns on custom-made products, as they are tailored to your specific requirements. However, we will work with you to address any issues and ensure your satisfaction.

To initiate a return, please contact our customer support team, and they willguide you through the process.

We collect and store information that is necessary to process your orders and improve your shopping experience. This may include your name, contact details, and payment information.

We do not share your personal information with third parties unless required for order fulfillment, such as shipping companies or payment processors.

Your online security is important to us. We use industry-standard encryption and security measures to protect your data during online transactions.

For more information on how we handle your data, please refer to our Privacy Policy.

For general inquiries or assistance, please email our customer support team at help@decalqueen.ca.

If you have specific order-related questions, please include your order number in your email to expedite the process.

We value your feedback and continuously strive to improve our services. Your input is highly appreciated.